Jill
Dyché
Partner and Co-Founder
 Author
of e-Data (Addison
Wesley, 2000), The CRM
Handbook (Addison Wesley, 2002), and Customer
Data Integration (John Wiley and Sons, 2006)
Jill Dyché is an internationally recognized
author, speaker, and business consultant. She is partner
and co-founder of Baseline Consulting, a professional services
firm concentrating on enterprise data issues.
Prior to co-founding Baseline, Jill worked
for pioneering technology vendors Teradata and Computer
Associates. In 1991 she relocated to Paris, France, which
served as a base for her consulting work with companies
such as Daimler, Royal Assurance, and the French national
railroad. Returning to the U.S. in 1993, she helped grow
Baseline from a data warehouse services firm into an acclaimed
information integration provider. She is responsible for
key client strategies and industry analysis in the areas
of Customer Relationship Management (CRM), business intelligence,
and data governance. She counsels boards of directors on
the strategic importance of information investment. Executives
from companies including Charles Schwab, Verizon, American
Express, and The Gap have relied on Jill for advice on data
management planning and execution.
Jill’s first book,
e-Data has been published in six languages. She is a
contributor to Impossible Data Warehouse Situations: Solutions
from the Experts (Addison Wesley, 2002), and her book, The
CRM Handbook is the
bestseller on the topic of CRM. Jill’s work has been
featured in major publications such as Computerworld, Intelligent
Enterprise, Information Week, CIO Magazine, the Wall Street
Journal, and The Chicago Tribune.
Jill’s latest book, Customer
Data Integration: Reaching a Single Version of the Truth—co-authored
with Evan Levy—shows the business breakthroughs achieved
with integrated customer data, and explains how to make
CDI work. The book features case studies from Royal Bank
of Canada, Intuit, AARP, Overstock.com, and Amgen, among
others.
Jill is a featured speaker at industry conferences,
university programs, and vendor events. She serves as a
judge for IT best practice awards including The Data Warehousing
Institute Leadership Award and Intelligent Enterprise RealWare
Awards. She is a member of the Society of Information Management
and Women in Technology, a faculty member for The Data Warehousing
Institute, a columnist for CRMToday, DM Review, and the
B-Eye-Network, and a board member of CRM-A.
Find out more about what Jill has to say…
 Jill
Dyche Expert Channel. Tune into the unpredictable
and always enlightening Jill Dyche as she uncovers everything
you need know about Customer Data Integration and Customer
Data Management on the B-EYE Network. » Get
smart
 Jill
Dyche Newsletter. Subscribe to the new Jill Dyche
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and customer data Management (CDM). Get sound advice and
best practices regarding the concepts, practices, tools
and techniques for effective CDI and CDM. » Sign
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 Jill
Dyche and the DataFlux Community of Experts. Jill
Dyche provides industry leading perspective and insight
on data quality, data management, data governance, and data
integration. » Read
the blog
 Data
Management Briefing: CDI with Jill Dyche. Explore
the ins and outs of customer data integration (CDI), from
the technology to the business considerations, with CDI
expert Jill Dyche. » Replay
podcast
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